What’s worse than conflict in the workplace? Ignoring conflict in the workplace.
Learn how to anticipate, prevent, manage and solve conflicts with emotional intelligence.
You can join the waitlist for the ''open'' format version of this course. For an ''in-house'' version, you can email us at aimslearning@tm.aims.ro for a customised quotation.
We were inspired by Kintsugi, the Japanese art of putting broken pottery pieces back together with gold — usually a metaphor for embracing your flaws and imperfections.
However, what we see in it is the possibility of repairing broken relationships - with willingness to look beyond the surface, with positive intent, empathy and, of course, emotional intelligence. 😊
Benefits of emotional intelligence
Understand psychological needs and basic emotions (their make-up, connection to psychological needs and the message they contain)
Uncover the motivation behind behaviours when things are going well and during conflict, based on individual Motivational Value System (to be explored with Strengths Deployment Inventory® - SDI®)
Learn to adapt individual communication style to facilitate conversations with stakeholders (clients, bosses, colleagues) that have different Motivational Value Systems (different needs and expectations)
Emotionally intelligent feedback
What makes conversations difficult (opposing views, strong emotions, high stakes, a perceived threat to self-worth)
Difficult interactions made easy with SDI®: conflict dynamics (conflict stages and triggers for each personality type, emotional reactions), recognize own role in the problem, identify unmet needs and underlying motivations of the other person
Anticipate and prevent difficult conversations / conflicts
Identify approaches to conflict: 1. assert, 2. retreat and analyze or 3. accommodate
Manage yourself (self-regulation), the other person and the relationship
Learn to express your feelings and negotiate your needs (non-violent communication)
Maintain safety and an effective dialogue during a difficult conversation – empathy, active listening, asking thoughtful questions
Activities: simulations (scenarios), role plays
Do you want to make your work-life easier, more productive and hassle-free by handling difficult interactions and relationships in an emotionally-intelligent way?
Email us at aimslearning@tm.aims.ro to discuss training details for your team.
David Caruso