Free-flowing communication feels like organisational oxygen. Learn to be a better communicator and resuscitate collaboration and constructive relationships in your team.
You can join the waitlist for the ''open'' format version of this course. For an ''in-house'' version, you can email us at aimslearning@tm.aims.ro for a customised quotation.
Individual communication styles and preferences and how to adapt them to facilitate conversations with stakeholders (clients, bosses, colleagues) that have different needs and expectations - based on the 4 DISC® Personality Types (by means of Thomas Personal Profile developed by Thomas International)
The effective communicator - on a verbal, non-verbal and vocal level
How to make it safe to talk about almost anything (mutual respect, mutual purpose, fix misunderstandings). Because when we are psychologically safe, we feel free to communicate anything openly, without fear of repercussions. Learn to spot when safety is at risk.
Active listening skills (asking thoughtful questions, mirroring, emotional labelling, paraphrasing, summarising)
Giving feedback
The basics of non-violent communication (how to express your feelings and negotiate your needs). Assertive communication.
How to communicate clearly and concisely with the Pyramid principle - optional
Essential manager habits for fostering a constructive communication culture on their teams.
— George Bernard Shaw
The training can also include a module on ...
(namely via email or instant messaging apps, such as Slack, Microsoft Teams, WhatsApp etc.)
Participants will learn to:
Fill the empathy deficit in digital communication, by focusing on the digital ''body language'' signals they are sending (or receiving) - through punctuation, emojis, abbreviations, choice of words etc. - as well as learning to assume best intent when communicating
Choose the right medium for digital communication, depending on: length and complexity of message, familiarity with the recipient, as well personal preferences of the recipient
Craft thoughtful responses that minimise confusion and frustration
Create clarity and use the right emotional tone in their written messages
— Erica Dhawan
DON’T CONFUSE A BRIEF MESSAGE WITH A CLEAR MESSAGE!
Create a Culture of Clarity instead of brevity with your teammates. Ask yourself:
Am I being clear enough about what I need?
Is it clear why this message is meaningful to the person or the group of people?
Am I intentional about when and what I expect in a response?
— Erica Dhawan
(Re)learn the power of dialogue!
Email us at aimslearning@tm.aims.ro for a customised quotation.